We purchased our BMW from Col Crawford 31/1/2008 last year. The vehicle was bought under BMW premium selection and it was previously owned by BMW Australia. Prior to signing the contract, the saleperson told us that this vehicle comes with a 12 months free complimentary scheduled servicing at any BMW authorised dealership. I asked him whether he would need to write it down in the contract, he said words to the following effect "No, it should be on the system. You can take your car for a complimentary scheduled servicing at any dealership, even in Melbourne if you want to." We trusted his words and proceeded with the purchase, signed the contract and took the delivery of the vehicle accordingly.
Last week we took our BMW for a complimentary service at BMW Sydney (as the 12 mths period is due to expire) and was advised that there would be a fee for the service, the system did not indicate any complimentary scheduled servicing for our vehicle at all. I was totally shocked, the service manager at BMW Sydney then advised me that I need to contact Col Crawford to sort this out.
After numerous phone calls and discussions with the manager at Col Crawford. They denied such an agreement and claimed the following:
1. The car was not bought under BMW premium selection (even though we bought the car under BMW premium selection)
2. They would not honour any verbal agreement from the saleperson.
I am utterly disappointed that Col Crawford refused to honour their agreement nor offered any compensate for their misrepresentation. Accordingly to the BMW Australia official website, all used vehicle bought under BMW premium selection should comes with a complimentary scheduled servicing. I believe we have been treated unfairly and unreasonably by the Col Crawford dealership.
I have written a letter to BMW Australia, do you think I have a strong case to file a complaint against Col Crawford at the NSW Office of Fair Trading for misrepresentation. (given the representation was provided orally) What other options do I have?